What happens between your deposit and opening day — and afterwards. Nothing on this page is a blanket promise: your quotation states exactly which services are included for your project.
Every order ships with assembly drawings, step-by-step installation videos, and parts labelled to match your packing list — so a local team can build without guesswork.
While your team installs, we schedule video calls with the production team to walk through foundations, sequencing and the fiddly parts — included for confirmed orders.
If you want an installation supervisor on site, tell us before quotation: travel and time are quoted separately and are not included by default.
Order replacements by the item codes on your packing list. Parts are quoted individually and can ship with your next order or on their own.
Warranty scope and period are written into your quotation and contract for the specific equipment you buy — ask us to walk you through them before you sign, not after.
Maintenance checklists for the equipment you bought, and a direct line to the team that produced it — no ticket queue, the same people who quoted you.
Questions about a specific project? Talk to the SuntonPlay team — and if you have them, include your site dimensions and photos so the first reply is useful.